Appointments which are cancelled at short notice or clients who fail to show up to their appointment disrupt the whole salon diary.
We ask that you give us 48 hours notice for any appointment change or cancellation.
In the event of a no show or late cancellation you will be charged 100% of the service. And any future bookings will require a 50% deposit upfront.
All payments are to be
CASH or CARD ONLY.
With colour services an additional charge will be added per extra bowl of colour if needed.
For out of hours appointment requests charges will apply
Before 8.30am £20 per hour
After 6.30pm £25 per hour
Bank holiday, day off £30 per hour
50% Deposits are required for bridal parties and colour correction appointments. Deposits can be taken via bank transfer,card or cash in the salon.
Your appointment cannot be booked until the deposit has been taken.
Deposits are non-refundable failure to turn up for your appointment or a change of appointment without 48 hours’ notice will incure a charge.
I think it’s safe to say that we probably all feel the same about patch tests - They’re a bore!
Because with work, family, friends and endless to do lists, it’s difficult enough to find the time to get our hair done at all, let alone to make an additional salon trip for patch tests. Especially when the majority of us have probably never had an allergic reaction in our lives.
I get it. I really do. We all want to look fabulous and to make that happen as quickly and efficiently as possible.
Life is busy!
The most common allergen, paraphenylenediamine or PPD, is found in over 99% of permanent hair dyes.
From cases of rashes and hives, to hospitalisation and even fatalities (a poor 19 year old Parisian woman had a near-fatal reaction in only November last year)
These reactions often occur when the sufferer least expects them – Did you know for example, that we can all develop new allergies at any stage of our lives?
Hair colour formulations are tweaked constantly to modernise them and make them kinder to our hair, the downside being that a product that doesn't irritate you now, may - frustratingly - do so in the future.
Safety therefore, should be at the forefront of all our minds when colouring hair both at home and in salon.
You may or may not be aware that it has been a legal requirement for all hairdressers to carry out patch tests prior to colour services. Reputable salons will never guarantee your appointment until that test has been done.
So let’s face it, while patch tests are far from convenient, they are essential and continue to save lives worldwide on a daily basis. Perhaps, just perhaps, next time you are asked to book in for one, swap your irritation for reassurance that you are using a reputable salon that is fulfilling its legal requirements and puts your safety first.
Patch tests should be booked at least 48 hours before the colour appointment.
A pea-sized quantity of the colour formula will be applied to the back of your ear or nape of your neck.
If you subsequently experience a reaction of any kind, notify the salon immediately so that you can be advised on the correct procedure.
If you are a new client or an existing client passed 6 months a skin test is required 48 hours prior to your appointment
We want every client to be 100% happy with their hair.
If you have an issue or complaint, you must notify us immediately and we will consult with you in order to find the appropriate solution. We promise that if your complaint meets with the correct criteria we will offer you free hairdressing until your issue has been resolved.
We will ask you to return within two weeks of the original appointment time to enable us to offer you a haircut or colour free of charge as long as the service is the same as the original appointment.
If you have simply changed your mind or if you return after the second week, normal charges may apply.
If you have altered or attempted to alter a hair colour or cut yourself or a third party has touched your hair this guarantee becomes null and void.
It’s important to be honest about what your hair has been through previously.
When your stylist grills you about whether or not you have coloured your hair or what you’re doing with it at home, we’re not just giving you a hard time, We’re trying to get an idea of what to expect so that we can set up realistic expectations on your end.
Virgin hair and colored hair are going to react differently and yield different results.
Be patient with your stylist.
Healthy hair should be the #1 priority!
We do offer hair services for your children however, if they are not receiving a service and only you are we kindly ask you leave them at home. For their own safety there are as you are aware sharp scissors and hot straighteners and plenty of wires around.
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